Tsys Merchant Solutions

This company charged my credit card twice when I have never done business with them. I was charged by a local store for the same amount, and this company duplicated the charge and pulled money from my account.

I am interested in setting up a new merchant account and would like more information on the services you offer.

I use Trans IT portal but today trying to in but my user or password 3 times was BLOCKED!!! what should do know???

I sold my business in 2021. They are charging my old bank account monthly for a service I havent used since 2/2021. I made a call to Waycross office back then to cancel.

This has happened too many times to count Takes Too long to do this 3 transfers over an

Hour . Your links don't work .Ridiculous

Is a purchase card the same as a debt card?

If not can I process a debit card through Transaction Express?

Is there a processing fee for a debit card transaction?

Are there different fees for different types of credit card?

If so, can you send me a list of the different cards and associated fees?

Got new phone and cannot l Logon new phone with some help Need to process payment as soon as possible

I've been trying since May 2014 to cancel this account. Turned terminal in to First National Bank on 168th and Maple in Omaha (by the way, it is where I got the terminal and was just where I thought I should start - we are a very small business).

Mostly I just needed the monthly fees stopped. So the next month they charged me another fee. I was agreeable to that because I thought I may have not turned the terminal in on time. So the next month I get another fee charged.

I called First National Merchants who then transferred me to Tsys. I talked to a representative. Told him I wanted my account closed. I asked about getting my fees refunded.

He told me he did not have the authority to refund any fees, but that a retention agent was who I needed to talk to about that. He took my name and number. Guess what? No return call (in June) and my account had not been closed!

Another fee automatically withdrawn from the checking account in July - this time it was $128.95 instead of $69.96 because the annual fee comes out then. So here I am today (August 11, 2014), with another fee withdrawn from my account on August 5. I call First National Merchants Services, they transfer me to Tsys. But before I get off the line I ask the number he is transferring me to: 402.574.7200.

He transfers me. I get Michael at Tsys. Tell him my situation. Of course, they have no notes from my previous phone call.

Okay. So here I am starting over. I tell Michael I want to close my account. Done and done.

Now I need to be transferred to a Retention Agent. I get Ann! She proceeds to tell me that she can see that I did turn in the terminal and it was deactivated May 1, 2014. But that I did not call Tsys and close my account.

I tell Ann that I did call and that I closed my account and that a Retention Agent was supposed to call me back and that I never received a return phone call. She tells me that if I left a message that she would have got back to me (2 months ago). Then she asks me what number I called. I told her I called First National Merchant Services and they transferred me, but that I got a number from them before I was transferred: 402.574.7200.

Ann then tells me that that is NOT their number! So I stay on the phone with her a while longer - and needless to say, by the end I was not happy. I was told that my contract automatically renews in May (which the terminal was deactivated May 1 - so there is no way for me to make any transactions). Ann tells me there is a cancellation fee of $250, but that she would waive that and there would be no refunds.

I asked to speak to her boss. She said she is the boss. I asked if she owned the company then. No, but I was not going to talk to the owner of the company.

Ann then asks me do I want my confirmation number that she was going to end the phone call. And also there was going to be no refund and that she didn't HAVE to waive the cancellation fee. I got off the phone with Ann, and I am just floored that First National Bank has any association with this company. I called First National Merchant Services back.

I talked to Robert who said he would transfer me, got cut off. I called back talked to someone else who said they would transfer me to the President's office. I once again got cut off. I then called back and talked with Stacy who stayed on the line and made sure I got transferred.

l I talked to Sondra who was very kind and listened to what I had to say. I understand that I am obviously out my monthly fees with Tsys, but I just wanted First National Bank to know with whom they are associated.